Friday, September 7, 2007
freesoftware
Service Desk Plus is a complete web-based Help Desk Software with Asset Management capabilities. It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. Service Desk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff.
The Knowledge Base can also provide product information up front to Customers, increasing the chances that they'll make a purchase. And post-sales information such as product specifications, returns procedures and support information. While the HelpDesk can enable you to handle email based support for multiple Customer Service personnel quickly and easily.
Both applications can greatly reduce the amount of time you spend on support and so can free you up to do other things, like focusing on selling your products!
Subscribe to:
Posts (Atom)